Refund policy

We have a 14-day return policy on damaged/incorrect items only. This means you have 14 days after receiving your item to request a return/refund. 

If your item is damaged/incorrect upon arrival we will work with you to either issue a refund or a replacement.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and pictures of the damages.

We are not able to accept returns or exchanges due to incorrect sizing. Please check the chart provided for each item carefully before purchase.

To start a return, you can contact us at info@parchmentandparcel. Once contacted, we will let you know what address to return the items to. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@parchmentandparcel. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Purchases From the European Union
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@parchmentandparcel.